The general public, you say?
In the last blog post , I talked about "audience" as being one of the critical factors in figuring out your business/organizational strategy. Understanding your audience is so important that it's worth spending time on the difference between primary and secondary (or tertiary, etc.) audiences. To begin, can we agree to get rid of the term "general public?" It's a lazy short form that we often use when we think we want market to everyone , hoping that it will resonate with someone . The problem with this approach is that when we think of the general public, we're really thinking about a faceless blur of people. What we're really saying is that we don't know our produce or service well enough to know who can benefit from it. We're really saying that we haven't done our homework. Let's consider an example, pretending for a moment that we run a daycare service and have space for a few more children. (A silly example. Who's e...