The Lakeview Blog

Whether you have the formal title of manager or not, you will give and receive lots of feedback during your career. If you're like a lot of people, you have a difficult time doing either. Certainly, receiving feedback often stimulates our fight-or-flight impulse. Does it have to be this way? Is criticism really a threat to our survival? Of course not! That would be silly. Our brains are, however, wired to see criticism as a potential threat and it is this underlaying fear that makes receiving feedback so difficult to take. Feedback is also very hard to give. No one wants to be the difficult boss or cranky colleague. (Unless you already are, in which case, you are likely oblivious and that's a whole other post!) Here's how to do it effectively. When giving feedback: Be timely. There is no point in offering constructive criticism when it's too late for anything to be done about it.  Be clear. Don't use waffly terms that leave your colleagues scr...

Over the past few weeks, I've been teaching a course in health care communication to a group of international students at the local community college. One module was on effective listening. What has struck me since that module, is the number of times during the course good listening skills have arisen. In almost every other conversation we've had, the art of listening has been key. When the group presentation assignment came around, one group chose this as the topic. The ability to listen -- to really listen -- affects our relationships, the decisions we make, how well we engage others, how we show empathy and respect. Great listening means doing more than waiting to speak. It means putting your biases aside and opening your mind to hear not only what's being said but what's behind what's being said. It's about being curious and wanting to understand another person's point of view. "Seek first to understand," as Stephen Covey...