When I worked at the Province of Nova Scotia, I was part of a team that launched the first survey to measure how engaged provincial employees were. The survey measured staff opinions and perceptions in 10 areas: teamwork, communication, employee involvement, quality of work life, leadership, compensation and recognition, personal growth, diversity, safety and security, and recruitment and retention. (You can find out more about this and subsequent surveys here .) Prior to and during my time at the province, I had often been the go-to person for employee communication programs and had been an advocate of good employee communication practices. This was because none of my PR colleagues thought employee communication was exciting enough. I didn't agree. I thought if organizations were going to say that employees are their most valuable resource, they should show it and I was excited about the possibilities of this work. The experience with the employee surveys, however, gave m...
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